Refund policy

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

We have no control over shipping times and cannot guarantee them. Even after your order has already been shipped, tracking information can take 3-5 business days to update. The carrier may mark your order as "delivered" before it reaches your mailbox. It may take 2 additional business days to receive your package.

PROCESSING TIME

The order processing time is 1 business day*. Processing includes checking, packing, and sending your orders to the post-office.  After all these procedures, the tracking number will be provided to you via email. 

ORDER PAYMENT

All payments in USD unless otherwise shown in your local currency. Please be sure to check the currency at checkout to confirm which currency you are being charged in.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

RETUN POLICY

We want you to be completely satisfied with your purchase at TrueFinds. If for any reason you're not happy with your items, we offer free returns for store credit under the following conditions:

  1. Eligibility:
    Returns must be requested within 14 days of the delivery date to be eligible for store credit.

  2. Condition of Items:
    All returned items must be in new, unused condition and in their original packaging. This includes all product tags, labels, and accessories. We cannot accept returns for items that have been used, altered, or damaged.

  3. How to Return:
    To initiate a return, please contact our customer service team at hello@truefinds.co with your order number and the items you'd like to return. You will receive a prepaid return shipping label for your return.

  4. Store Credit:
    Once we receive and inspect your returned items, you will receive store credit for the full purchase price of the returned items. The store credit will be issued to your account and can be used for future purchases. 

  5. Exceptions:

    • We are unable to accept returns for sale items, gift cards, or personalized products.

    • The original packaging requirement is strictly enforced. If the packaging is damaged or missing, we will not be able to process your return for store credit.

  6. Exchanges:
    If you wish to exchange an item for a different size or color, we recommend returning the original item for store credit and placing a new order.

  7. Multiple Returns:
    Return policy above is applicable only to your first return request. Return shipping will be covered by the customer after the first return.

  8. Questions:
    If you have any questions about our return policy or need assistance, feel free to reach out to our customer service team at hello@truefinds.co. We’re here to help!